PRIVACY POLICY
Emerald Medicine Company
www.emeraldmedco.com
Effective Date: February 8, 2026
Emerald Medicine Company (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.emeraldmedco.com (the “Site”) and purchase our products. Please read this Privacy Policy carefully. By using the Site, you consent to the practices described in this policy.
1. Information We Collect
Personal Information You Provide to Us
When you use our Site, create an account, place an order, sign up for our newsletter, or contact us, we may collect the following personal information: your name, email address, mailing address, shipping address, billing address, phone number, date of birth or age confirmation, payment information (credit card numbers and billing details), and account login credentials (username and password).
Information Collected Automatically
When you access the Site, certain information is collected automatically, including your IP address, browser type and version, operating system, referring URLs, pages viewed on our Site, time and date of your visit, time spent on pages, and other diagnostic data.
Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity on our Site. Cookies are small data files stored on your device that help us improve your experience, understand Site usage, and support our marketing efforts. We may use the following types of cookies:
Essential Cookies: Required for the Site to function properly, including maintaining your shopping cart and processing transactions.
Analytics Cookies: Help us understand how visitors interact with the Site by collecting information about pages visited, traffic sources, and browsing behavior. We use Google Analytics (Universal Analytics) for this purpose. Google Analytics uses cookies to collect anonymized data about your use of the Site. You can learn more about how Google uses your data at www.google.com/policies/privacy/partners/.
Optimization Cookies: We use Visual Website Optimizer (VWO) to test and optimize the design and content of our Site. VWO may track your browsing behavior, including pages visited, clicks, and scrolling activity, to help us improve your user experience. You can learn more about VWO’s privacy practices at vwo.com/privacy-policy/.
Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.
2. How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill orders: Including processing payments, shipping products, and sending order confirmations and updates.
To manage your account: Including verifying your age (21+ requirement), maintaining your account information, and providing customer support.
To communicate with you: Including responding to your inquiries, sending transactional emails, and providing customer service.
To send marketing communications: Including newsletters, promotional offers, and product updates. You may opt out of marketing emails at any time by clicking the “unsubscribe” link at the bottom of any marketing email or by contacting us directly.
To improve our Site and services: Including analyzing usage trends, monitoring Site performance, and enhancing your browsing experience.
To protect our business: Including detecting and preventing fraud, enforcing our Terms of Service, and complying with legal obligations.
3. How We Share Your Information
We do not sell your personal information to third parties. However, we may share your information with the following categories of service providers who assist us in operating our business:
Payment Processors: We share your payment information with third-party payment processors to securely process your transactions. These processors are contractually obligated to protect your information and use it only for the purpose of processing your payment.
Shipping and Fulfillment Providers: We share your name and shipping address with third-party shipping carriers to deliver your orders.
Email Marketing Platforms: We share your email address and name with our email marketing service provider to send you newsletters, promotions, and product updates that you have opted into.
Analytics and Optimization Providers: We may share anonymized and aggregated usage data with analytics and optimization services, including Google Analytics and Visual Website Optimizer (VWO), to help us understand how visitors use our Site and to improve the user experience.
E-Commerce Platform: Our Site is hosted on BigCommerce, which processes and stores data on our behalf to provide the e-commerce functionality of our Site. For more information, please review BigCommerce’s privacy policy.
Legal and Compliance: We may disclose your information if required to do so by law, in response to a subpoena or court order, to protect our rights or the safety of others, or to enforce our Terms of Service.
4. Data Security
We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our Site uses SSL (Secure Sockets Layer) encryption to protect data transmitted between your browser and our servers.
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorized access to your account.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to process transactions, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed for these purposes, we will securely delete or anonymize it.
6. Your Rights and Choices
Marketing Communications
You may opt out of receiving marketing emails at any time by clicking the “unsubscribe” link included in each marketing email or by contacting us at info@emeraldmedicinecompany.com. Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders and account.
Cookies
Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, some features of the Site may not function as intended.
Access and Correction
You may access and update your personal information at any time by logging into your account on the Site. If you would like to request access to, correction of, or deletion of your personal information that we hold, please contact us at info@emeraldmedicinecompany.com.
Do Not Track Signals
Some browsers include a “Do Not Track” feature that signals to websites that you do not want to have your online activity tracked. At this time, our Site does not respond to “Do Not Track” signals.
7. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information. These rights include the right to know what personal information we collect, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. As noted above, we do not sell your personal information.
To exercise any of these rights, please contact us at info@emeraldmedicinecompany.com. We will respond to your request within the time frames required by applicable law.
8. Children’s Privacy
Our Site is intended for individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal information from anyone under the age of twenty-one (21). If we become aware that we have collected personal information from a person under 21, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a minor, please contact us immediately at info@emeraldmedicinecompany.com.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to information collected through our Site.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Emerald Medicine Company
1921 N. Pointe Drive, STE 110
Durham, NC 27705
Email: info@emeraldmedicinecompany.com